Privacy Policy

Introduction

Your privacy is important to us. At TSM House Agency (Titan Systems Multiverse, “TSM,” “we,” “our,” or “us”), we believe it is essential for you to know what personal data we collect, why we collect it, how we use it, and the rights you have as a data subject or consumer.

This notice applies to all personal data processed by TSM across our platforms, websites, products, applications, services, events, hubs, and initiatives. Country-specific terms that provide additional privacy rights or obligations may apply depending on your place of residence.

The term “personal data” means any information relating to an identified or identifiable individual. In some regions, it may be referred to as “personal information” or “personally identifiable information (PII).”

We encourage you to read this notice carefully, together with any additional privacy statements that may apply when you interact with specific TSM services or products.

How We Collect and Use Your Personal Data

We may collect personal data in several ways and use it for multiple purposes, including but not limited to:

1. Access to Our Websites and Digital Platforms

When you visit TSM websites or platforms, we may collect:

• IP address, device, and operating system details

• Browser type and activity logs

• Language and location settings

• Authentication details (username, password) when registering

This helps us:

• Ensure security and performance of our websites

• Improve user experience and personalization

• Conduct analytics and usage insights

We may also obtain data from:

• Social networks (if you link accounts or grant permissions)

• Service providers (e.g., geolocation, analytics)

• Partners (co-branded services, marketing initiatives)

Cookies and similar technologies are used to enhance functionality and analytics. Please see our Cookie Policy for details.

2. Customer Queries, Support, and Communication

When you contact us, we may process:

• Full name, email, phone, and company details

• Professional or demographic information

• Message content and service inquiries

We use this to:

• Respond to your questions

• Provide support or assistance

• Improve service quality

3. Marketing and Subscriptions

If you subscribe to TSM updates, newsletters, or campaigns, we may process:

• Contact details (email, phone, company)

• Preferences and engagement metrics

We use this to:

• Send updates, offers, and insights about TSM products/services

• Personalize communication

• Conduct surveys and research

You can opt out anytime via unsubscribe links or by contacting us.

4. Events, Hubs, and Initiatives

When participating in TSM events (physical or virtual), we may process:

• Name, company, job title, business email

• Phone number, location, and attendance data

• Photos, video, or audio recordings

Where hospitality is provided, we may also process special categories of data (dietary needs, accessibility requirements) where legally allowed.

This data is used to:

• Manage event participation

• Share post-event communications

• Improve future initiatives

• Promote TSM activities (with consent where required)

5. Brand Promotion and Social Listening

We may collect or process:

• Publicly available information from social media

• Usernames, comments, posts, or mentions related to TSM

We use this to:

• Understand stakeholder sentiment and trends

• Improve brand engagement

• Protect our reputation

6. Contracts and Business Relationships

If you or your company engages TSM services, we may process:

• Name, role, and business contact information

• Contractual and transactional details

We use this to:

• Deliver services or products

• Manage business relationships

• Fulfill legal, financial, or compliance obligations

How We Share Your Data

TSM does not sell your personal data. We may share data only in the following situations:

• With TSM subsidiaries and affiliates (for global operations and group reporting)

• With third-party service providers (hosting, cloud, analytics, marketing, event partners)

• With regulators and authorities (where legally required)

All third parties are required to maintain strict security and may only process your data for purposes defined by TSM.

International Data Transfers

Because TSM operates globally (Africa, North America, Europe, Asia-Pacific), your data may be transferred across borders. When we do this, we apply:

• Contractual safeguards (Standard Contractual Clauses, Data Processing Agreements)

• Regional compliance frameworks (GDPR, CCPA, NDPR, PIPEDA, etc.)

How We Keep Your Data Safe

We implement technical, organizational, and administrative safeguards including:

• Encryption of sensitive data

• Strict access controls

• Regular audits and monitoring

• Staff confidentiality obligations

If a data breach occurs, we will notify you and regulators where required by law.

Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. After retention periods, data is securely deleted or anonymized.

Your Rights

Depending on your region, you may have rights including:

• Right to access your personal data

• Right to correct or update your data

• Right to delete your data (“right to be forgotten”)

• Right to object to marketing or profiling

• Right to restrict or transfer data

• Right to withdraw consent at any time

To exercise your rights, please contact us at [email protected].

Contact Us

If you have concerns, complaints, or questions about this Privacy Notice, contact us:

Data Protection Office – TSM

📧 Email: [email protected]

Regional Privacy Regulations

Depending on your location, additional privacy terms may apply:

• EU/UK: GDPR rights apply

• USA: CCPA, state-level privacy rights

• Canada: PIPEDA and provincial laws

• Nigeria & Africa: NDPR and local data protection laws

Changes to This Privacy Notice

We may update this notice from time to time. Significant updates will be communicated via email, website banners, or platform notifications.